Appointment and Cancellation Policy
Dear Patient: Each and every appointment space is important, and as a courtesy to all, we do not overbook to compensate for those who fail to honor their appointments. Our appointment cancellation policy is necessary to maintain the high professional standards of our practice. Missed or canceled appointment spaces deprive other patients of treatment, disrupt our efficiency, and cause financial difficulty for the office. Our policy is as follows:
If you cancel your appointment at least 24 hours prior to your appointment time-
If you cancel your appointment within 24 hours of your appointment time-
$25 charge to your account.
If you fail to show up or call to cancel your confirmed appointment-
$50 charge to your account.
You will be personally responsible for the charge because it cannot be billed to your insurance company. Future appointments will not be made until this cancellation fee is paid. If a patient accumulates a total of 3 missed appointments, future appointments will no longer be scheduled. Unavoidable circumstances may warrant special consideration, but please note that the above charges will apply to most cancellations. You may receive a courtesy call 24 hours prior to your appointment, but it is your responsibility to know when your appointment is scheduled. If we have less than 24 hour notice that you cannot attend your scheduled appointment, we will not have sufficient time to offer the time slot for another patient in need. Thank you for understanding the importance of keeping your appointment.
To cancel or reschedule an appointment, please call us at (559) 627-6311. Messages left on the answering machine will be logged at the time they were recorded. We make every effort to run according to schedule to ensure you have minimal wait time prior to being seated. To that end, your appointment may be canceled if you arrive more than 15 minutes late.
Thank you for your comprehension.
Careville Dental Staff